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Legal · Chão da Relva

Privacy Policy

Last updated: June 1, 2026

1. Who we are

Chão da Relva is a local accommodation located in Loriga, in the municipality of Seia (Serra da Estrela). This policy describes how we collect, use, and protect your personal data when you interact with us through the site chaodarelva.pt, the contact form, or direct messages (email, phone, WhatsApp).

Data controller: Chão da Relva — Local Accommodation · Loriga, Seia (Portugal) · contact: geral@chaodarelva.pt.

2. What data we collect

  • Identification and contact data: name, email, phone.
  • Booking data: desired dates, number of people, any special requests.
  • Check-in data (only if the booking is confirmed): identification document as per Portuguese law (SEF).
  • Navigation data: IP address, browser type, pages visited.

3. How we use your data

  • Respond to information or availability requests.
  • Manage the booking, check-in, and stay process.
  • Comply with legal obligations (SEF registration, billing).
  • Improve the website experience (aggregated and anonymous analysis).

4. Legal basis

  • With your consent when you fill out the contact form.
  • For the execution of the contract for the provision of local accommodation services.
  • To comply with legal obligations to which we are subject.

5. With whom we share your data

Your data is not sold or shared for third-party marketing. It may occasionally be shared with:

  • SEF — mandatory legal registration of foreign clients.
  • Tax Authority — billing.
  • Technical providers (web hosting, email, analytics tools) acting as subcontractors.

6. Cookies and analytics tools

This site uses cookies that are technically necessary for WordPress operation, as well as statistical analysis cookies that help us understand, in an aggregated and anonymous way, how visitors interact with the site.

You can block or delete cookies at any time through your browser settings. You can also refuse data collection by Google Analytics through the official opt-out.

7. How long we retain data

  • Requests without booking: up to 12 months after the last contact.
  • Confirmed bookings: 10 years (legal tax retention period).
  • Web analytics data: 14 to 26 months.

8. Your rights

According to the GDPR, you have the right to:

  • Access your personal data.
  • Request the rectification of inaccurate data.
  • Request the deletion of your data (“right to be forgotten”).
  • Request the restriction of processing.
  • Request the portability of your data.
  • Withdraw consent, without retroactive effect.

To exercise these rights: geral@chaodarelva.pt. You also have the right to file a complaint with the CNPD.

9. Security

We adopt appropriate technical and organizational measures. The site uses HTTPS and data is stored on servers in the EU.

10. Changes

This policy may be updated periodically. The current version is always the one published on this page.