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Legal · Chão da Relva

Terms and conditions

Last updated: June 1, 2026

1. Introduction

Chão da Relva is a local accommodation located in Loriga (Serra da Estrela), consisting of two independent houses — Casa Vale Glaciar and Casa da Urze — available for short stays. These Terms and Conditions govern the use of the site chaodarelva.pt and the booking process.

2. Reservations

The site acts as a contact point. Reservations are confirmed directly with us through:

A reservation is only considered confirmed after an explicit exchange of written confirmation (email or message) and the fulfillment of the agreed payment conditions.

3. Payments

The total amount and payment conditions are communicated at the time of booking confirmation. Typically, a deposit is required to secure the reservation, and the balance is settled on the check-in date. We accept bank transfers. Any other form of payment is agreed upon on a case-by-case basis.

4. Cancellations and changes

Cancellation conditions are communicated at the time of booking and depend on the season, advance notice, and type of reservation. In case of the need to cancel or change a reservation, contact us as soon as possible — we will do our best to reschedule whenever possible.

5. Check-in and check-out

Check-in and check-out times are communicated before the stay. For check-in, it is mandatory to present identification documents for all guests (citizen card or passport), including minors, as required by Portuguese local accommodation legislation.

6. Guest responsibilities

  • Use the facilities and furniture with the care of a “good family man.”
  • Respect the community rules of the village of Loriga (rest periods, noise).
  • Immediately report any incident, malfunction, or damage.
  • Not exceed the agreed maximum number of guests.
  • No smoking inside the houses.

Any damage caused during the stay that exceeds normal wear and tear may be charged to the guest.

7. Accommodation responsibilities

  • Deliver the houses clean, in good working order, and as presented on the site.
  • Be available to respond to questions or incidents during the stay.
  • Comply with all applicable legal obligations (SEF registration, licensing as local accommodation, invoicing).

8. Liability limitations

We are not responsible for:

  • Acts of God (extreme weather conditions, unavailability of public services, etc.).
  • Personal belongings lost or damaged during the stay.
  • Activities carried out by the guest outside the premises (trails, swimming in the river beach, etc.) — these are always the sole responsibility of the guest.

9. Intellectual property

All content on this site — photos, texts, visual identity — is the property of Chão da Relva or is used here with permission. Reproduction, distribution, or commercial use without express written consent is prohibited.

10. Applicable law and jurisdiction

These Terms are governed by Portuguese law. Any dispute arising from their application will be submitted to the jurisdiction of the Seia district court, with express waiver of any other.

11. Questions

For any clarification regarding these Terms, contact us via geral@chaodarelva.pt.